Build your global capability center with confidence.

Build your global capability center with confidence.

Flexible models. Strategic locations. Seamless setup. Your nearshore delivery journey begins here.

Operating Model

Location Selection

Feasibility Study

PLAN

Location Acquisition

Facilities Setup

Branding

Vendor Management

Compliance Framework

BUILD

Workforce Management

Talent & Onboarding

Payroll & Finance

Compliance Reporting

Service Delivery

OPERATE & GROW

Operating Model

Location Selection

Feasibility Study

PLAN

Location Acquisition

Facilities Setup

Branding

Vendor Management

Compliance Framework

BUILD

Workforce Management

Talent & Onboarding

Payroll & Finance

Compliance Reporting

Service Delivery

OPERATION

Expand smarter.
Grow faster.
Take full control.

Our approach turns strategy into seamless execution, driving efficiency, value, and continuous improvement.

Operating Model

Location Selection

Feasibility Study

PLAN

Location Acquisition

Facilities Setup

Branding

Vendor Management

Compliance Framework

BUILD

Workforce Management

Talent & Onboarding

Payroll & Finance

Compliance Reporting

Service Delivery

OPERATE & GROW

Lower costs, stronger control, and a future ready foundation.

Why Location Services Matter

Expanding globally isn t just about finding talent it’s about choosing the right structure, setup, and region.

We help you establish Global Capability Centers (GCCs) in Latin America through service models that minimize risk and maximize speed, control, and compliance.

Build your location services in:

Mexico 🇲🇽

Costa Rica 🇨🇷

Guatemala 🇬🇹

Brazil 🇧🇷

Colombia 🇨🇴

Build your location services in:

Mexico 🇲🇽

Costa Rica 🇨🇷

Guatemala 🇬🇹

Brazil 🇧🇷

Colombia 🇨🇴

Agile and Strategic
Dedicated Delivery Centres

We design the right model, source the right talent, and set everything up with agile processes and seamless collaboration.

We provide the foundation to scale efficiently, including:

Plug-and-play office space in strategic LATAM cities

Robust digital infrastructure for hybrid/remote operations
On-ground operations teams managing logistics, compliance, and employee experience

The result? Quicker go-to-market, flexible operations, and teams that just click.

Talent is the engine — and we help you find the best

Hiring in a new region? We combine local know how with strategic hiring.
 From mapping markets to onboarding the right people, we ensure you build a team that fits your goals and culture.

The result? Faster hiring, better matches, and retained talent.

Learn more about our Engagement Models

We offer four structured pathways to help you build, operate, and scale nearshore teams- each with a distinct level of ownership, investment, and control.

Through EOR, we legally employ talent on your behalf, so you can build teams anywhere in LATAM without the cost, complexity, or time investment of setting up operations. It is perfect for launching small teams, exploring new regions, or gaining early traction without getting tied down by infrastructure.

With full compliance guaranteed and fast hiring processes, EOR removes the typical barriers to global expansion, letting you focus on growth, not logistics. Imagine a biotech startup needing data specialists in Mexico, instead of navigating months of legal setup, they use EOR to hire eight experts in weeks, keeping momentum and flexibility on their side.

When you think about it, EOR is all about hiring without borders, scaling your vision without slowing it down.

Simple. Fast. Compliant.

With this model, you establish the legal entity, while we manage everything behind the scenes, from staffing and facilities to compliance and daily operations. It is a perfect fit for mid sized companies looking to build a long term, branded presence without getting lost in the operational grind.

You stay in control of your brand and your standards, while we handle the complexity that comes with growth.

For example, a US based pharmaceutical company opened a captive center in Costa Rica to expand its clinical operations. Instead of building an internal team from scratch, they partnered with us to manage hiring, facilities, and compliance under their brand, allowing them to focus on scaling their business, not their back office.

You own the entity. We run it.

In this model, we take care of building and stabilizing your nearshore center, running operations based on clear KPIs, and, once the time is right, we transfer full ownership back to you. It is designed for companies that want a lasting presence without taking on the full risk and complexity from day one.

You avoid heavy upfront investments, accelerate your setup, and step into ownership once the operation is proven and ready.

For instance, a global BFSI company partnered with us to scale a delivery center in Guadalajara. We handled the setup, operations, and scaling for two years, then transitioned full control to their internal teams, giving them a mature, high performing operation without the typical growing pains.

Think of it as lease to own, but for your global teams.

Your future-ready GCC, built for handover.

Like a classic BOT, we build and operate your nearshore center, but with Managed BOT, we also commit to service delivery outcomes during the operate phase. This means you are not just getting talent, you are getting guaranteed performance, transformation, and measurable impact before you even take over.

It is the right model for enterprises that want immediate value, operational SLAs, and strategic evolution, not just a staffing solution.

For example, a global tech company partnered with us to set up a digital transformation hub in Colombia. Through Managed BOT, we ensured productivity guarantees, embedded AI tooling, and accelerated delivery, long before full ownership was transferred to their teams.

Think of it as BOT, but with a managed service engine built in from the start.

BOT with service-level guarantees and transformation.

Compare our models

Take a closer look at our models and see how they differ in control, speed, and ownership, so you can choose the right fit for your growth.

Why clients choose us

Our framework for delivering impact is built on a foundation of leadership, operational rigor, and innovative practices.

Zero CapEx Onboarding

Setup with minimal upfront investment.

Speed to Value

Launch in weeks, not months.

Compliance First

Every engagement meets local labor and tax laws.

Brand-first Approach

Your culture. Your systems. Your way.

Future-Proof Flexibility

Start with EOR, evolve to BOT or Captive as you grow.

Start Small.
Scale Smart.

Let’s start by having a conversation. Together, we’ll assess your needs and design a nearshoring strategy that works for your business.

Guadalajara, Jalisco.
+52 (55) 56 56 56 56
customersuccess@greymatterinnovations.com
Av Netzahualcóyotl, Cd. del Sol, 45050 Zapopan, Jal.

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You’ve identified the need.
We bring it to life.

From picking the perfect location to navigating legalities and setting up infrastructure, we handle it all, even building your local culture and talent strategy.

We help you design, build, and scale delivery centers in LATAM markets like Mexico City and Guadalajara. Our centers are fully operational from Day 1 with infrastructure, connectivity, and workforce management in place—so you can plug in with zero setup friction and near-zero upfront investment.

The result? Lower costs, stronger control, and a future-ready foundation.

Engagement models’ details

Engagement Model

EOR

Managed Captive

BOT

Managed BOT

Entity Ownership

Provider

Client

Provider (then client)

Ops Responsibility

Shared

Provider

Provider with SLAs → Client

Legal Employer

Provider

Client

Provider → Client

Transfer Option

Best For

Small teams, test cases

Mid sized firms, branded captives

Risk managed build and scale

SLA bound delivery + transformation

EOR

Entity Ownership: Provider

Ops Responsibility: Shared

Legal Employer: Provider

Transfer Option:

Best For: Small teams, test cases

Managed Captive

Entity Ownership: Client

Ops Responsibility: Provider

Legal Employer: Client

Transfer Option:

Best For: Mid-sized firms, branded captives

BOT

Entity Ownership:

Ops Responsibility:

Legal Employer:

Transfer Option: ✅❎

Best For: Risk-managed build and scale

Managed BOT

Entity Ownership: Provider (then client)

Ops Responsibility: Provider with SLAs → Client

Legal Employer: Provider → Client

Transfer Option:

Ops Responsibility: SLA-bound delivery + transformation