GO BEYOND
CUSTOMER SUPPORT

Customers have more options than ever today, so creating experiences that are individualized and focused on the customer's needs is essential. And with the proliferation of multiple channels, enterprises need to also engage with their customers consistently and at scale. Our expertise and experience in building contact centers help us deliver solutions designed for enriched omnichannel interactions, giving you all you need to create exceptional experiences for your customer every time.

THE GMI ADVANTAGE

  • 01 /
    BETTER ENGAGEMENT ACROSS PLATFORMS
  • 02 /
    OMNICHANNEL SUPPORT ACROSS TOUCHPOINTS
  • 03 /
    IMPROVED CUSTOMER ANALYTICS

JUMP-STARTING CONTACT CENTERS IS A BREEZE

  • Building access points

    Hit the ground running with our comprehensive operating model with already functioning core components - phone, email, web, facsimile, video conferencing - and customizable/extendable variable components.

  • Customer acquisition and service provisioning

    Strengthen your capabilities to acquire customers, drive customer care, and excel at service deliver with our expertise in major markets.

  • Operations management and core systems

    We design for a digital environment, from core It systems and workflow to operations such as resource forecast and scheduling, quality assurance and compliance, and environment, health, and safety management.

  • People management

    Set up your support operations hassle-free with our critical capabilities in recruiting, team building, monitoring and reporting, feedback, performance management, and retention.

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SUCCESS STORIES WHAT WE DELIVER

Modernizing IT infrastructure for high performance using the cloud

Find out how we helped a leading bank in North America build a state-of-the-art, resilient, and commoditized IT infrastructure with the ability to change in tandem with new age applications by migrating to the cloud.

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    Supporting business continuity with ease and assurance
  • 02 /
    Timely and on-budget implementation
  • 03 /
    Enabling upgrade of critical applications
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